Privacy Policy

1. Introduction

At AR Admani Builders & Developers, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, protected, and shared when you visit our website, enquire about our developments, contact our team, or otherwise interact with our services.

Our work includes residential and commercial real estate development. We may receive information from prospective buyers, existing customers, investors, business partners, suppliers, and website visitors. We aim to collect information that is relevant to the interaction or service requested and to use it for legitimate business purposes.

Please read this policy to understand our general privacy practices. The exact information collected depends on how you interact with us and the features available on our website. Where consent is required by applicable law, we will seek it before carrying out the relevant processing.

2. Scope of This Policy

This policy applies to personal information handled through our website, property enquiry forms, customer communications, sales and marketing activities, and property-related interactions with AR Admani. It should be read alongside any additional terms or notices that may apply to a specific service or transaction.

Our website may link to third-party websites, social networks, video services, or other external platforms. Those services operate under their own privacy policies, and this policy does not govern information collected independently by them.

3. Information We May Collect

The information we collect depends on the purpose of your interaction. It may include the categories described below:

3.1 Contact and Identification Information

Your name, telephone or mobile number, email address, mailing address, and other contact details that you choose to provide. If you proceed with a property transaction, we may also request identification or verification details where reasonably necessary.

3.2 Property Enquiry Information

Details about the project or property that interests you, preferred property type, budget or purchase preferences, requested payment-plan information, callback requests, and messages you submit to our team.

3.3 Booking and Transaction Information

If you make a booking or enter into a property transaction, we may process booking records, relevant contractual documents, payment and instalment records, receipts, correspondence, and information required to administer the transaction.

3.4 Technical and Website Usage Information

When you browse our website, certain technical information may be collected depending on the website configuration and tools in use. This may include your IP address, browser type, device information, pages viewed, referring page, approximate visit times, and interactions with website content.

3.5 Communications and Feedback

We may keep records of communications you send to us by telephone, email, WhatsApp, website forms, social media, or other channels. This may include your questions, feedback, service requests, and our responses, where maintaining such records is appropriate.

4. How We Use Your Information

We use personal information for the purposes connected with our relationship with you and our business operations. Depending on the circumstances, these purposes may include:

• Responding to enquiries about our residential apartments, commercial properties, projects, pricing, payment plans, and availability.
• Arranging callbacks, meetings, property visits, and follow-up communications requested by you.
• Managing bookings, agreements, customer records, payment-related administration, and property handover processes.
• Providing construction updates, project announcements, and information relevant to an existing enquiry or transaction.
• Sending promotional communications and offers where permitted by law and, where required, with your consent.
• Operating, maintaining, securing, and improving our website and customer service processes.
• Understanding the effectiveness of marketing campaigns and website content where analytics or advertising tools are enabled.
• Maintaining business records, handling complaints, preventing misuse, resolving disputes, and meeting applicable legal or contractual obligations.

We do not intend to use personal information for purposes that are incompatible with the reason it was collected without providing any notice or obtaining consent where required by applicable law.

5. Property Enquiries and Customer Communications

If you submit an enquiry about a project, our team may use the details you provide to respond, share relevant project information, and follow up on your request. Your enquiry may be directed to an authorised sales representative or relevant team member so they can assist you.

If you become a customer, we may use your contact details to communicate about your booking, documentation, payment schedule, transaction status, or other matters connected with your property. These service-related communications are distinct from optional promotional messages.

Please provide accurate information and avoid sending sensitive personal or financial information through a general enquiry form unless it is specifically requested through an appropriate channel.

6. Marketing and Advertising

With your consent where required, or where otherwise permitted by law, we may use contact details to share new project announcements, construction progress, promotional offers, event invitations, and other real estate updates.

We may also use information submitted through digital advertisements or social media lead forms to respond to your request and evaluate campaign performance. If advertising or analytics tools are enabled, limited technical or interaction information may be processed by those platforms according to their settings and privacy policies.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies if these features are enabled. Cookies are small files or identifiers that help websites function, remember preferences, understand visitor activity, or measure the performance of website content and advertising.

Depending on the tools implemented, cookies or similar technologies may be used for:

• Essential website functions, security, and basic operations.
• Remembering preferences and improving the browsing experience.
• Understanding website traffic and how visitors use pages or features.
• Measuring the performance of promotional campaigns and advertisements, where enabled.

You can manage or disable cookies through your browser settings and, where available, the website’s cookie controls. Some features may not work as intended if certain cookies are disabled. Third-party tools integrated into the website may apply their own tracking practices.

8. When We Share Information

We may share personal information where reasonably necessary for the purposes described in this policy, subject to applicable law and appropriate safeguards. Categories of recipients may include:

8.1 Authorised Personnel and Sales Representatives

Relevant employees and authorised representatives may access information when they need it to respond to enquiries, manage customer relationships, administer property transactions, or perform their assigned responsibilities.

8.2 Service Providers

We may use service providers for website hosting, information technology, customer relationship management, communications, marketing, analytics, and other operational support. They may process relevant information on our behalf as needed to provide their services.

8.3 Advertising and Analytics Platforms

Where relevant tools are enabled, certain information may be shared with advertising, social media, or analytics providers to deliver or measure campaigns and understand website performance. These providers may handle information under their own terms and privacy notices.

8.4 Legal and Business Requirements

We may disclose information where required by law or a lawful request from a competent authority, or where reasonably necessary to protect our rights, address fraud or security concerns, resolve disputes, or establish or defend legal claims. Information may also be transferred as part of a business restructuring or transaction, subject to applicable requirements.

We do not intend to sell your personal information to third parties for their independent marketing purposes.

9. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, social media pages, map services, video platforms, or other external resources. If you follow those links, the third party may collect information directly from you. AR Admani does not control the independent privacy practices or security of those services. We recommend reviewing their privacy policies before sharing information with them.

10. How We Protect Your Information

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Depending on the systems and information involved, these measures may include limiting access to authorised personnel, maintaining appropriate internal practices, and expecting service providers to apply suitable safeguards.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and to address issues in a reasonable manner.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing customer relationships, administering property transactions, maintaining business records, and meeting applicable legal, contractual, or dispute-related requirements.

Retention periods vary according to the type of information and the circumstances. Enquiry records may be retained for follow-up; transaction records may need to be kept for the relevant administrative or legal period; and marketing preference records may be retained to honour your choices. When information is no longer required, we will take reasonable steps to delete, securely dispose of, or anonymise it, subject to applicable requirements.

12. Your Choices and Privacy Requests

Subject to applicable law and the circumstances of the processing, you may be able to request access to personal information we hold about you, ask us to correct inaccurate details, request deletion, or withdraw consent where processing is based on consent.

You may also object to certain processing or request restrictions where such rights apply. Some information may need to be retained to complete a transaction, comply with legal obligations, maintain required records, or establish or defend legal claims.

12.1 Opting Out of Marketing

You can ask us to stop sending promotional communications at any time. You may use an unsubscribe option included in a marketing email where available, follow the opt-out instructions provided in a message, or contact us directly using the details in Section 15.

Opting out of promotional messages does not necessarily stop essential communications about an existing booking, property transaction, customer request, or legal obligation.

12.2 Verifying Requests

To protect your information, we may ask for reasonable details to verify your identity before responding to a privacy request. We will review and respond in accordance with applicable requirements.

13. International Processing and Legal Compliance

Depending on the technology and service providers used, information may be processed or stored on systems located outside your city or country. Where cross-border transfers occur, we will take reasonable steps to address applicable legal requirements and consider appropriate safeguards where required.

This Privacy Policy is intended to describe our general information-handling practices. It does not replace any specific notice or contractual term that may apply to a particular transaction or service. Our handling of personal information remains subject to applicable laws and any rights those laws provide.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business activities, website features, service providers, or applicable legal requirements. The revised version will be published on our website with an updated “Last Updated” date. We encourage you to review this page periodically.

Where applicable law requires additional notice or consent for a material change, we will take the steps required by law.